Africell customers run to UCC over connectivity switch off by MTN

  • by Dixon Kagurusi
  • May 11, 2017

Africell customers have run to Uganda Communications Commission for rescue following inter-connectivity switch off by industry player MTN Uganda.

This follows a swift turn of events when MTN Uganda, in a breach of fair play rules switched off connection with their rival telecom companies for unclear reasons.

The switch off meant that Africell customers could not make calls to those with MTN Uganda network, something that irked the Africell subscribers who took the war to social media platforms. Last year, MTN Nigeria was year fined a whopping 5 Billion USDs by Nigeria’s telecom regulator over breach of telecom rules.

If the telecom regulator, Uganda Communications Commission doesn’t act swiftly, subscribers on both networks may lose out on communication for business and other needs.

This website has seen public messages by Africell subscribers who kept asking for help but they kept getting back and forth responses.

For a period stretching from Tuesday morning to s0me time into the evening hours, Africell customers couldn’t make calls to MTN numbers, leading to communication breakdown for a good number of Ugandans.

Some observers say that MTN must have freaked by an Africell campaign dubbed ‘Don’t Be Cheated’ in which Africell appears to take a swipe at other competitors.

The campaign, running under the hash tag Don’tBeCheated, suggests which network is better in terms of affordability and value.

Other observers note that MTN is unhappy with Africell for offering a free mobile money service compare to MTN’s which is considerably costly.